A Patient Story
In early December 2018, I was having hip issues and went to another local central Ohio orthopedic practice to see an orthopedic specialist. I was told to consider setting up an appointment with Dr. Chambers at Orthopedic ONE by a nurse who works with patients after surgery, claiming that his patients tend to have better outcomes. I still planned to go to the appointment with the original practice, but since I knew I would probably need a second opinion, I kept both appointments.
When I entered the other physician’s office, I was greeted by the sound of a receptionist yelling at another employee about paperwork and telling people as they came in to get in line in a somewhat rude and abrasive tone. When I arrived the check-in line already included 4-5 patients and their spouses. The waiting room lobby was full and people were either standing or sitting on the floor.
A few weeks later, I had my appointment at Orthopedic ONE’s Westerville office. As soon as I walked into the building and went upstairs, I commented to my wife about the level of professionalism compared to the other office we visited. I was greeted upon exiting the elevator by two receptionists and was checked in very quickly and sat down to wait for my appointment in the waiting area, which had plenty of seating for patients and family members.
My wife and I met with Dr. Chambers and his assistant, Adana, who was pleasant and helpful. Dr. Chambers discussed my condition and was so kind and straightforward. He didn’t “BS” around about things and told me exactly what I needed to hear to address the issues I had been experiencing. He was very knowledgeable and spent ample time with me and my wife. Dr. Chambers never made me feel like he needed to go and get on to the next patient. I was very pleased with him and his staff and will continue my treatment at Orthopedic ONE.
Additionally, I dropped off short term disability paperwork at the other facility on December 26th, 2018. As I am writing this (January 22, 2019) I still haven’t received the completed form, even after placing several calls to follow up on the progress. Upon asking Adana yesterday if she could assist with completing the form, she gladly did so and returned it within 2 hours. This paperwork was important to me because I have been out of work since the beginning of December, and the sooner I filed this paperwork, the sooner I will be able to collect disability paychecks to help with my financial obligations.
I only write reviews when I have experienced exceptional customer service and I believe that Orthopedic ONE, Dr. Chambers and his assistant Adana, have all displayed the highest level of customer service and they should be recognized for their outstanding work ethic and commitment to providing an unparalleled patient experience.- Craig Landis