A Patient Story
My dad became a patient of Dr. Brian Tscholl’s while he was a patient at Riverside Methodist Hospital to address osteomyelitis in a non healing wound in his foot. After exhausting our efforts with multiple treatment regimens, it was determined that the best course of action was amputation.
Dr. Tscholl spent a lot of time with my dad explaining the procedure and prognosis. David, the prosthesisist, also spent a great deal of time with my parents to ease their concerns.
Soon after the procedure, my father had his first follow up appointment at your Upper Arlington location. I am in the medical field and deal with many different physician offices each day. I want to compliment you on the superb efficiency with which your office runs! Kudos to your Office Manager!! My Dad had to come by transport from 90 miles away, and upon our arrival we were greeted by a very polite and helpful receptionist who helped us fill out our first time patient paperwork. After a minimal wait, we went right into an exam room, where David checked out my father’s progress. Soon after, Dr. Tscholl arrived to follow up with my dad. We were given everything we needed to ensure that my father’s nursing home could provide proper care for his leg, scheduled a follow up appointment and were on our way.
I have told so many people about Orthopedic ONE and the fabulous patient experience your entire office provided. I just wanted you to know how much I appreciate this. You all deserve a HUGE pat on the back!! Other physician offices can learn from the way you treat your patients. Thank you again and keep up the wonderful work!!- Anonymous