02.15.19 Anonymous | Neck & Spine Surgery
This is a testimonial written to praise the professionalism, creativity, and care I received over a 20-month period from April 2017 through November 2018, from Dr. Jason Ferrel.
The results at the end of this period have changed my day to day entirely. Dr. Ferrel is a high level professional that his advice and practices are something to be admired.
I’m 39 years old and experienced leg pain related to disc issues in my lower back, which started about 20 years ago. During most of this time, the pain was manageable without medication, aside from a few episodes that lasted for a couple months at a time. At the beginning of 2017, I experienced a new episode, but this time it didn’t go away, no matter what I did (medication, chiropractic adjustments, etc.).
When I met with Dr. Ferrel, he reviewed my MRI results and recommended medication to assist with alleviating the pain and to keep an eye on the disc for a period of time to see if it healed. A few months later, I had an injection which helped for 6 months, followed by another injection that helped for a few more months. In the interim, I also did physical therapy, which helped a bit as well.
However, during this time, I also suffered from movement restrictions and lost the ability to stand for more than a few minutes. Additionally, I started to lean to the side, at which point I decided to proceed with surgery.
I work in an office environment. I informed my workplace about the surgery and that I would need to take off between 2-6 weeks. I personally planned to start working from home after 1 week post surgery. The surgery pretty much kept me in bed for about 5 days, getting in and out very slowly with assistance, so I could attempt to move around a bit. I took pain relievers which I ceased a few days after surgery. 1 week later, I started to work from home. After 2 weeks I went back to the office and took it easy (wearing a waist belt) but performed all office duties as normal. About 4-6 week later I was almost completely back to normal.
The surgery was performed at Orthopedic ONE's Surgery Center at Easton by Dr. Ferrel and the surgery team at this location. The care, treatment, procedure and surgical results were the best in its class. Before starting on this journey, on a scale of 1-10, my pain was a 9-10. Now it's closer to 0-1, with the final remnants of pain being addressed during my post surgery physical therapy.
I cannot thank Dr. Ferrel enough, he is a real professional. Thank you, thank you, thank you!!!
Terry | Hip 02.11.19
Dr. Biyani replaced my left hip on Oct 31. The recovery has gone great, and I’m back to all my activities. This includes Pilates, bowling and my passion; running.
I’m up to 15-20 miles per week and have run a long run of of 9 miles. Today I ran my first post-op road race, the 5th Line 5K, in 26:15 (8:26/mile).
This progress has far exceeded my expectations. Thanks again, Dr. Biyani!
Craig | Hip 01.22.19
In early December 2018, I was having hip issues and went to another local central Ohio orthopedic practice to see an orthopedic specialist. I was told to consider setting up an appointment with Dr. Chambers at Orthopedic ONE by a nurse who works with patients after surgery, claiming that his patients tend to have better outcomes. I still planned to go to the appointment with the original practice, but since I knew I would probably need a second opinion, I kept both appointments.
When I entered the other physician's office, I was greeted by the sound of a receptionist yelling at another employee about paperwork and telling people as they came in to get in line in a somewhat rude and abrasive tone. When I arrived the check-in line already included 4-5 patients and their spouses. The waiting room lobby was full and people were either standing or sitting on the floor.
A few weeks later, I had my appointment at Orthopedic ONE's Westerville office. As soon as I walked into the building and went upstairs, I commented to my wife about the level of professionalism compared to the other office we visited. I was greeted upon exiting the elevator by two receptionists and was checked in very quickly and sat down to wait for my appointment in the waiting area, which had plenty of seating for patients and family members.
My wife and I met with Dr. Chambers and his assistant, Adana, who was pleasant and helpful. Dr. Chambers discussed my condition and was so kind and straightforward. He didn’t “BS” around about things and told me exactly what I needed to hear to address the issues I had been experiencing. He was very knowledgeable and spent ample time with me and my wife. Dr. Chambers never made me feel like he needed to go and get on to the next patient. I was very pleased with him and his staff and will continue my treatment at Orthopedic ONE.
Additionally, I dropped off short term disability paperwork at the other facility on December 26th, 2018. As I am writing this (January 22, 2019) I still haven't received the completed form, even after placing several calls to follow up on the progress. Upon asking Adana yesterday if she could assist with completing the form, she gladly did so and returned it within 2 hours. This paperwork was important to me because I have been out of work since the beginning of December, and the sooner I filed this paperwork, the sooner I will be able to collect disability paychecks to help with my financial obligations.
I only write reviews when I have experienced exceptional customer service and I believe that Orthopedic ONE, Dr. Chambers and his assistant Adana, have all displayed the highest level of customer service and they should be recognized for their outstanding work ethic and commitment to providing an unparalleled patient experience.
Kathie | Neck & Spine Surgery 01.09.19
After going through a few rounds of injections with an Orthopedic ONE PMR specialist, I was referred to one of his partners, Dr. Jason Ferrel. Dr. Ferrel and I went over the results of my MRI, and he explained why my back was still not the way it should be.
Before coming to Orthopedic ONE, I had done chiropractic care and physical therapy at a chiropractor's office. Dr. Ferrel explained the difference between the therapy I had received and the therapy I would need in order to get better.
He asked me to give therapy one more try and if that did not work, then we would talk about other treatment options. I agreed and started physical therapy at Orthopedic ONE's Gahanna/Reynoldsburg location. My therapy went well and Susan and Nicole were great! They got me to where I feel 80% better. They gave me exercises to do at home to keep my muscles and core strong so I can continue to improve even more.
I want to thank EVERYONE at Orthopedic ONE! I will not go anywhere else for orthopedic care and I will tell friends and family about your services. YOU'RE THE BEST!!!!
Teresa | Shoulder 01.04.19
I suffered a torn rotator injury many years ago which had persisted and gotten significantly worse over time. I was busy with my career and raising children, so I postponed this surgery, which was not in my favor for yielding the best results.
However, Dr. Westerheide did such an amazing job! I had several other issues that he had to correct along with the torn rotator, such as bone spurs and also a torn bicep tendon. I had surgery in March, and by October, I was able to resume working out at the gym, attending cardio and strength classes and golfing too!
I am very impressed by my results and the care and concern given to me by Dr. Westerheide and his entire staff!