linda-grandominico

I am writing about my recent care at Orthopedic ONE. On February 2, I had a total knee replacement performed by Dr. Robie. The procedure went well, Dr. Robie was a gem and his staff as well!However, after the knee surgery, I started having pain in my right leg. I finally realized I needed to see a back specialist to address the horrible pain. I eventually got in to see Dr. Miely, who went over my recent MRI results, told me what I needed and then brought in his patient care coordinator, CeCe to talk about the procedure he was recommending. CeCe went over everything concerning the surgery, both before and after. As she talked I was getting overwhelmed. I could feel the tears wanting to come. I was just getting over my knee replacement surgery and the thought of going back to the operating room was just too much for me. When we were done and got up to leave, I looked at CeCe and asked, “Can I have a hug?” Of course, she obliged and that made me physically feel the compassion she showed as she went over the surgery details. I just had to feel it…I needed that hug!This may seem like a small gesture, but in that moment is wasn’t to me. That hug is the reason I decided to have Dr. Miely do my surgery on June 11th. It was the “we care” feeling. Fear crept in again as I was waiting for my surgery, but CeCe told me I was in good hands. She restored by faith that I would be okay and that the team at Orthopedic ONE would help me get better. My surgery went well and now the healing process has begun. I want to thank the staff members, like CeCe, for being the kind and caring people they are. Please make sure your staff knows that patients do care about how they are treated and how small gestures, like a hug, can make all the difference.